Terms of Service

1. Agreement to Terms

Welcome to Tampa Water Softener. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing our website, scheduling services, or purchasing products from Tampa Water Softener, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use our Services. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Services following any changes constitutes acceptance of those changes.

Please read these Terms carefully before using our Services.

2. Definitions

“Company,” “we,” “us,” or “our” refers to Tampa Water Softener, our employees, contractors, and authorized representatives.

“Customer,” “you,” or “your” refers to individuals or entities using our Services, visiting our website, or purchasing our products.

“Services” includes water testing, water softener installation, maintenance, repair, product sales, consultations, and any other services provided by Tampa Water Softener.

“Products” refers to water softeners, filtration systems, components, supplies, and related equipment sold by Tampa Water Softener.

“Property” means the residential or commercial location where Services are performed.

3. Eligibility and Account Registration

Age Requirement

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.

Account Information

If you create an account on our website, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Services Provided

Water Testing Services

Our water testing services include:

• Collection of water samples from your property
• Laboratory analysis of water composition
• Written reports detailing water quality parameters
• Recommendations for appropriate treatment solutions

Water testing results are based on samples collected at a specific time and may not represent long-term water quality variations. Test results are valid for the conditions present at the time of sampling.

Installation Services

We provide professional installation of water treatment systems, including:

• Site evaluation and system sizing
• Professional installation by licensed technicians
• System testing and commissioning
• Customer training on system operation
• Initial startup and adjustment

Installation services are subject to site conditions and accessibility. Additional charges may apply for unusual installations, modifications to existing plumbing, or circumstances requiring extra labor or materials.

Maintenance and Repair Services

Our maintenance and repair services include:

• Scheduled preventive maintenance
• Emergency repair services
• System diagnostics and troubleshooting
• Component replacement
• Performance optimization

Regular maintenance is essential for optimal system performance and warranty validity.

Product Sales

We sell water treatment equipment, replacement parts, salt, and related supplies. All product sales are subject to availability and may be subject to manufacturer warranties in addition to any warranties we provide.

5. Service Appointments and Scheduling

Appointment Booking

Service appointments may be scheduled by phone, email, or through our website. Appointments are confirmed only when you receive written or verbal confirmation from our office.

Arrival Windows

We provide estimated arrival windows for service appointments. While we strive to honor scheduled times, unforeseen circumstances may cause delays. We will notify you as soon as possible if we cannot meet the scheduled appointment time.

Access Requirements

You must provide clear access to the service area, including water sources, plumbing, electrical panels, and installation locations. We are not responsible for delays caused by inaccessible service areas.

Cancellations and Rescheduling

Customer Cancellations: If you need to cancel or reschedule, please provide at least 24 hours notice. Cancellations with less than 24 hours notice may be subject to a cancellation fee.

Company Cancellations: We reserve the right to cancel or reschedule appointments due to emergencies, weather conditions, equipment failures, or other circumstances beyond our control.

6. Pricing and Payment Terms

Service Estimates

We provide estimates for services based on information you provide about your property and water conditions. Estimates are not final quotes and may change based on actual site conditions, unforeseen complications, or additional services required.

Payment Methods

We accept payment by cash, check, credit card, debit card, and approved financing. Payment is due upon completion of services unless other arrangements have been made in writing.

Deposits

For installation services or custom orders, we may require a deposit of up to 50% of the total estimated cost. Deposits are non-refundable except as otherwise stated in these Terms or required by law.

Price Changes

Prices for products and services are subject to change without notice. The price charged will be the price in effect at the time of order placement or service scheduling.

Late Payments

Accounts not paid within 30 days of the invoice date may be subject to:

• Late payment fees of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is less
• Suspension of warranty coverage
• Collection agency referral
• Legal action to recover amounts owed

You are responsible for all costs of collection, including reasonable attorney fees.

Taxes

All prices are exclusive of applicable sales taxes, use taxes, and other governmental charges. You are responsible for paying all applicable taxes.

7. Warranties and Guarantees

Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. If you are not satisfied with our service quality, notify us within 30 days and we will make reasonable efforts to address your concerns.

Product Warranties

Products sold by Tampa Water Softener may be covered by:

• Manufacturer warranties (terms vary by product)
• Our additional warranties as specified at time of sale
• Extended warranty options available for purchase

Warranty coverage requires:

• Proper system operation and maintenance
• Use of appropriate salt or consumables
• Regular professional maintenance as recommended
• Installation by authorized personnel

Warranties are void if:

• Systems are modified by unauthorized personnel
• Recommended maintenance is not performed
• Systems are subjected to abuse, misuse, or negligence
• Improper materials or chemicals are used

Warranty Limitations

WARRANTIES ARE LIMITED TO REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS OR SERVICES. WE DO NOT WARRANT THAT SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT WATER QUALITY WILL ACHIEVE PARTICULAR RESULTS.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL SERVICES AND PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAMPA WATER SOFTENER SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• PROPERTY DAMAGE BEYOND THE IMMEDIATE SERVICE AREA
• WATER DAMAGE RESULTING FROM SYSTEM MALFUNCTIONS
• DELAYS OR FAILURES IN SERVICE DELIVERY
• THIRD-PARTY ACTIONS OR OMISSIONS

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM SERVICES OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE OR PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages, so some of the above limitations may not apply to you.

9. Your Responsibilities

Property Preparation

Before our arrival for service, you agree to:

• Clear the work area of personal belongings and obstacles
• Provide access to water sources, electrical panels, and drainage
• Secure pets that may interfere with service
• Disclose any known hazards or special conditions
• Ensure someone 18 or older is present during service

Water System Usage

For installed water treatment systems, you agree to:

• Follow all operating instructions provided
• Maintain adequate salt or consumable supplies
• Schedule recommended maintenance services
• Report malfunctions or performance issues promptly
• Not modify or repair systems without authorization

Accurate Information

You agree to provide accurate information about:

• Property ownership or authorization for service
• Water source (well, city, etc.)
• Existing plumbing and water treatment systems
• Known water quality issues
• Access limitations or special requirements

10. Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, videos, software, and design elements, is the property of Tampa Water Softener or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without written authorization
• Modify, create derivative works, or reverse engineer our materials
• Remove copyright or proprietary notices

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not permit downloading (except for page caching) or modifying any portion of our website without our express written consent.

11. User Conduct

When using our Services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Submit false or misleading information
• Interfere with our operations or systems
• Use our Services for unauthorized commercial purposes
• Harass, threaten, or abuse our staff
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Engage in fraudulent activity

We reserve the right to refuse service to anyone for any lawful reason.

12. Third-Party Links and Services

Our website may contain links to third-party websites, including manufacturers, suppliers, and service providers. These links are provided for convenience only. We do not endorse, control, or assume responsibility for third-party content, products, or services.

Your interactions with third parties, including payment transactions and product delivery, are solely between you and the third party. We are not responsible for any loss or damage arising from such interactions.

13. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

14. Indemnification

You agree to indemnify, defend, and hold harmless Tampa Water Softener, its officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your use of our Services
• Your violation of any laws or regulations
• Your violation of any third-party rights
• False or misleading information you provide
• Unauthorized access you provide to our technicians

15. Dispute Resolution

Informal Resolution

Before pursuing formal legal action, you agree to contact us to attempt to resolve any disputes informally. Please send a detailed description of the dispute to our customer service department, and we will work in good faith to resolve the issue.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in Hillsborough County, Florida.

Arbitration Agreement

For disputes that cannot be resolved informally and involve claims under $15,000, you agree to resolve such disputes through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in Tampa, Florida.

Arbitration prevents you from suing in court or having a jury trial. You may only resolve disputes with us on an individual basis and may not bring claims as part of a class action.

Exceptions to Arbitration

Either party may bring a claim in small claims court if it qualifies. Additionally, either party may seek injunctive or equitable relief in court to prevent infringement of intellectual property rights.

16. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters (hurricanes, floods, earthquakes)
• Acts of war, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Utility failures or shortages
• Supplier delays or failures
• Epidemics or pandemics
• Other events constituting force majeure

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Tampa Water Softener.

19. Entire Agreement

These Terms, together with our Privacy Policy and any written agreements for specific services, constitute the entire agreement between you and Tampa Water Softener regarding our Services and supersede all prior communications and proposals, whether oral or written.

20. Assignment

You may not assign or transfer these Terms or any rights granted hereunder without our prior written consent. We may assign these Terms or any rights hereunder at our sole discretion without restriction.

21. Survival

Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

22. Contact Information

For questions about these Terms of Service, please contact us: